Mid and South Buckinghamshire NHS Diagnostic Centre
Mid and South Buckinghamshire NHS Diagnostic Centre

In our patients’ words

At Mid and South Buckinghamshire Diagnostic Centre we’re committed to monitoring patient welfare and satisfaction, and to continuous improvement in everything we do. Through our Patient Satisfaction Programme we record our patients’ levels of satisfaction with the service, treatment and care they receive.

Patients often add their own comments about their experience of our service. If you’re considering treatment with us, and feel a little anxious about what might be involved, their experiences can help to put your mind at ease.

We have a formal complaints procedure in place to enable us to put right those issues where we haven’t met your expectations and ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can.

You can provide your feedback quickly and easily through our Feedback form.

Feedback

“I had an internal scan a few months ago. I want to thank the staff who dealt with me. They were professional, courteous and caring and were careful of both me and my dignity.”
A Patient, July, 2018
“Thank you for the excellent efficient treatment I had at my MRI head scan in February 2018. I was very impressed at the level of care I received and the feedback to my GP. Thanks again.”
A Patient, April, 2018
“Your receptionist is a breath of fresh air; cheerful, friendly, helpful and brilliant with elderly patient that come into the centre. The best receptionist I have come across in the NHS! He was informative and helped with my query on how to get a copy of my MRI, with a clear explanation of the process.”
A patient, March, 2018

 

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Latest reviews from NHS Choices

Recently had an MRI scan. Everyone was very professional, caring and compassionate. They took time to talk through the procedure and to calm me down as I was very nervous. I would highly recommend this clinic.
Anonymous, July 2018
Mid & South Buckinghamshire Diagnostic NHS Centre replied on July 2018
Thank you for your kind comments about The Mid and South Buckinghamshire NHS Diagnostic Centre. I am pleased that your MRI scan went well and the staff we able to re-assure you about the procedure. I will ensure that your comments are passed directly to the MRI team and thank you again for taking the time to leave such a positive review.
I arrived on 05/02/2018 for an M.R.I. scan on my knee. The receptionist who greeted me was pleasant and polite. I was asked to take a seat. Within a few minutes, I was called and shown to a cubicle. The staff went through a few questions with me after which I was requested to leave my belongings in a locker. The scan was performed after another minute or two. All of the staff were polite and friendly, they did their best to put me at ease. A short time later, I was on my way out. My results came through about 24 hours later. I cannot fault this diagnostic centre.
Jane Hainge, February 2018
Mid & South Buckinghamshire Diagnostic NHS Centre replied on February 2018
Thank you for taking the time to leave such lovely feedback following your appointment at the Mid and South Buckinghamshire NHS Diagnostic Centre. I am so pleased to hear how positive your experience was, and I will make sure your comments are shared with the relevant teams and line manager.
2 weeks ago I went to my GP with what I thought was a UTI , turns out no antibiotics a little more serious - sent for a TVUS.. appointment was booked within 2 weeks - I work for the NHS so 2ww is serious. My friend cane with me for moral support and as I have a hearing defect I asked if she could accompany me. The radiographer said there was no problem with that - lead us into the examination room - explained the process - asked if I had any reactions to latex ... showed me the prob, made my friend comfy behind the blue curtains - explained the procedure and I could watch on a screen. No it was not pleasant but they spoke to me - kept a poker face as in if they had seen anything untoward - they never changed her facial reaction. After I was told I had fibroids ... could have been worse and they spoke to both me and my friend - in case I missed anything - gave me a time frame for letter to GP and said I'd need to be followed up. Really nice staff - completely at ease - receptionist was smiley and helpful - venue is spacious and clean and bright. Car park was a tad busy but we both waited for spaces ... Definitely recommend the place - all done and dusted in 20 mins and not made to feel stupid or worried.
Hollers, May 2017
Mid & South Buckinghamshire Diagnostic NHS Centre replied on May 2017
Thank you for taking the time to write about your experience with us at the Diagnostic Centre, I am thrilled that you found your experience to be such a positive one. I will ensure I pass your comments on to our clinical and reception team. Thank you again.
Don't be put off by the location (an industrial estate). I was able to park easily in the (free) car park. The reception area is very smart - and the receptionist was both friendly and professional. The practitioners come to reception to collect their patients and call out names audibly. No mumbling, no buzzers, no ticket numbers. I was called on time and my ultrasound practitioner was friendly and professional (I know I'm repeating these words, but they seem to sum up the way this place works). Let's face it, nobody wants to be a patient - anywhere. The caring, well managed team here make a visit as pleasant as they possibly can. They seem to care - and seem to want to be there. This makes such a difference. Thank you to the whole team.
John, April 2017
Mid & South Buckinghamshire Diagnostic NHS Centre replied on April 2017
Thank you for your positive feedback. I am very pleased to hear that your experience with us was a pleasant one and you found the staff to be professional and friendly. I will ensure your kind comments are passed on to the team.
Its hard for me to believe this is a free service. From booking to being seen it was incredibly efficient and much quicker than I though. My scanner was such a nice person and made me feel like he actually cared. Much more so than my GP.
Anonymous, April 2017
Mid & South Buckinghamshire Diagnostic NHS Centre replied on April 2017
Thank you for your kind feedback, which is much appreciated. I am so pleased to hear that you were seen quickly and efficiently and will pass your feedback onto the clinical team.

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