Mid and South Buckinghamshire NHS Diagnostic Centre
Mid and South Buckinghamshire NHS Diagnostic Centre

In our patients’ words

At Mid and South Buckinghamshire Diagnostic Centre we’re committed to monitoring patient welfare and satisfaction, and to continuous improvement in everything we do. Through our Patient Satisfaction Programme we record our patients’ levels of satisfaction with the service, treatment and care they receive.

Patients often add their own comments about their experience of our service. If you’re considering treatment with us, and feel a little anxious about what might be involved, their experiences can help to put your mind at ease.

We have a formal complaints procedure in place to enable us to put right those issues where we haven’t met your expectations and ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can.

You can provide your feedback quickly and easily through our Feedback form.

 

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Latest reviews from NHS Choices

Attended this clinic for an MRI scan of my knee. Scheduled for Sunday morning meant that car park was blissfully empty. Arriving the requested 15 minutes ahead of scheduled appointment, and following reporting in at reception I was actually greeted several minutes early by a very friendly Assistant who took me through the process and addressed early concerns as this was my 1st MRI. Once in the room, complications caused by the nature of my situation were efficiently and effectively dealt with by both the Radiographer and Assistant who were at pains to ensure that I was not in any discomfort. At the end of the scan the Radiographer talked through the next steps and was very reassuring as to the quality of the images - especially after my "fidgeting" during the 1st attempt required a 2nd go! Would be very happy to recommend both the service and a Sunday appointment!!!
Steve K, May 2019
Mid & South Buckinghamshire Diagnostic NHS Centre replied on May 2019
Thank you so much for taking the time to feedback about your recent MRI scan. I am pleased that the Healthcare assistant and Radiographer were able to address your concerns and ensure you were not in any discomfort during your scan. I am also pleased that a Sunday appointment worked well for you and the parking was easy. I will ensure that your feedback is passed onto the clinical team and thank you again for taking the time to leave such positive feedback.
Very happy with the two ladies who carried out my renal ultra sound scan on 22 March - they put me at my ease and explained the procedures fully. However, I was unthrilled at having to wait one month from my GP's referral to getting an appointment. Unlike other reviewers, I had no trouble getting through on the telephone. Susie Williams
Anonymous, March 2019
Recently had an MRI scan. Everyone was very professional, caring and compassionate. They took time to talk through the procedure and to calm me down as I was very nervous. I would highly recommend this clinic.
Anonymous, July 2018
Mid & South Buckinghamshire Diagnostic NHS Centre replied on July 2018
Thank you for your kind comments about The Mid and South Buckinghamshire NHS Diagnostic Centre. I am pleased that your MRI scan went well and the staff we able to re-assure you about the procedure. I will ensure that your comments are passed directly to the MRI team and thank you again for taking the time to leave such a positive review.

What's new at Mid and South Buckinghamshire NHS Diagnostic Centre

Our news

A message from Jim Easton, Chief Executive of Care UK Healthcare

A message from Jim Easton, Chief Executive of Care UK Healthcare

March 26 2020

I hope you are keeping well through this unprecedented and uncertain time in which we find ourselves.

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A year of fundraising for our charity partner Bowel Cancer UK

A year of fundraising for our charity partner Bowel Cancer UK

November 29 2019

To kick off the partnership in October 2018 we donated an amazing £10,000 and from a range of fundraising throughout the year made a grand total of £14,268.00.B

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Q&A with Afiniki Akanet as part of Black History Month

Q&A with Afiniki Akanet as part of Black History Month

October 30 2019

Black History Month is a celebration of achievements and contributions by the black community that is celebrated worldwide.

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Health news

Finding your inner child

Finding your inner child

April 1 2020

What better time is there to release yourself of normal social constraints of having to be ‘grown up’ and use this time to let out your inner child and have some fun.

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