Mid and South Buckinghamshire NHS Diagnostic Centre
Mid and South Buckinghamshire NHS Diagnostic Centre

In our patients’ words

At Mid and South Buckinghamshire Diagnostic Centre we’re committed to monitoring patient welfare and satisfaction, and to continuous improvement in everything we do. Through our Patient Satisfaction Programme we record our patients’ levels of satisfaction with the service, treatment and care they receive.

Patients often add their own comments about their experience of our service. If you’re considering treatment with us, and feel a little anxious about what might be involved, their experiences can help to put your mind at ease.

We have a formal complaints procedure in place to enable us to put right those issues where we haven’t met your expectations and ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can.

You can provide your feedback quickly and easily through our Feedback form.

 

NHS Choices logo

Latest reviews from NHS Choices

Attended this clinic for an MRI scan of my knee. Scheduled for Sunday morning meant that car park was blissfully empty. Arriving the requested 15 minutes ahead of scheduled appointment, and following reporting in at reception I was actually greeted several minutes early by a very friendly Assistant who took me through the process and addressed early concerns as this was my 1st MRI. Once in the room, complications caused by the nature of my situation were efficiently and effectively dealt with by both the Radiographer and Assistant who were at pains to ensure that I was not in any discomfort. At the end of the scan the Radiographer talked through the next steps and was very reassuring as to the quality of the images - especially after my "fidgeting" during the 1st attempt required a 2nd go! Would be very happy to recommend both the service and a Sunday appointment!!!
Steve K, May 2019
Mid & South Buckinghamshire Diagnostic NHS Centre replied on May 2019
Thank you so much for taking the time to feedback about your recent MRI scan. I am pleased that the Healthcare assistant and Radiographer were able to address your concerns and ensure you were not in any discomfort during your scan. I am also pleased that a Sunday appointment worked well for you and the parking was easy. I will ensure that your feedback is passed onto the clinical team and thank you again for taking the time to leave such positive feedback.
Very happy with the two ladies who carried out my renal ultra sound scan on 22 March - they put me at my ease and explained the procedures fully. However, I was unthrilled at having to wait one month from my GP's referral to getting an appointment. Unlike other reviewers, I had no trouble getting through on the telephone. Susie Williams
Anonymous, March 2019
Recently had an MRI scan. Everyone was very professional, caring and compassionate. They took time to talk through the procedure and to calm me down as I was very nervous. I would highly recommend this clinic.
Anonymous, July 2018
Mid & South Buckinghamshire Diagnostic NHS Centre replied on July 2018
Thank you for your kind comments about The Mid and South Buckinghamshire NHS Diagnostic Centre. I am pleased that your MRI scan went well and the staff we able to re-assure you about the procedure. I will ensure that your comments are passed directly to the MRI team and thank you again for taking the time to leave such a positive review.

What's new at Mid and South Buckinghamshire NHS Diagnostic Centre

Our news

It's ODP Day!

It's ODP Day!

May 14 2020

Charlie Howard, Operating Department Practitioner at Southampton Treatment Centre, got in touch to educate us on today’s ODP Day (14th May). Here she tells us what it means to be an ODP.

Read more >

A message from Jim Easton, Chief Executive of Care UK Healthcare

A message from Jim Easton, Chief Executive of Care UK Healthcare

March 26 2020

I hope you are keeping well through this unprecedented and uncertain time in which we find ourselves.

Read more >

Health news

Exercising with a disability

Exercising with a disability

July 2 2020

Living with a disability can make it hard to keep fit, and even more so during lockdown.Physical activity isn’t just important for your physical health, but for

Read more >

Breakfast, lunch and dinner recipes: Bacon and egg muffins, Tomato and pesto tart, and Cauliflower curry

Breakfast, lunch and dinner recipes: Bacon and egg muffins, Tomato and pesto tart, and Cauliflower curry

June 30 2020

We’re back again with more mealtime inspiration! Our ‘Breakfast, lunch and dinner’ food series is all about good food, quick food and using up whatever you have in the cupboard. Don’t have something the recipe calls for? Substitute it for something you do have.

Read more >